Shipping Policy

Last updated: August 20, 2026

This policy describes the destinations and standard shipping charges currently configured for Gentle Herd. Destinations not listed below are not currently supported. The checkout total for your selected destination is authoritative.

Order processing

Processing time: up to 3 business days after payment and order confirmation. Processing time is separate from transit time.

Shipping service: one standard service is currently shown. We do not promise an express option unless it appears as a selectable service at checkout.

Destinations, transit times and fees

All time estimates below are business days after dispatch. Orders over $200 receive complimentary standard shipping only in groups where the table says “free over $200.” Orders below the threshold pay the amount shown for the destination group.

Group A — 7–15 business days; free over $200; $15 under $200

United States, Australia, Canada, New Zealand, United Kingdom, France, Italy, Germany, China, Spain, Japan, Singapore, South Korea, Portugal, Luxembourg, Indonesia, Malaysia, Vietnam, Macao, Hong Kong and Taiwan.

Group B — 7–15 business days; free over $200; $20 under $200

Mexico, Switzerland, Sweden, Netherlands, Denmark, Belgium, Austria, Slovakia and Poland.

Group C — 7–20 business days; free over $200; $30 under $200

Norway, Ireland, Greece, Finland, Hungary and Turkey.

Group D — 7–20 business days; $40 per order

Israel, Saudi Arabia, Cyprus, Thailand, Philippines, Egypt, Oman and Bangladesh. The $200 free-shipping threshold does not apply to this group.

Group E — 7–20 business days; $45 per order

Chile, Brazil, United Arab Emirates, Kuwait, Qatar, Colombia, Romania, Pakistan, Bulgaria, Iceland, Latvia, Croatia, Estonia, Puerto Rico, Palestine, Argentina, Uruguay, Bahrain, Panama, Monaco, Malta, Azerbaijan, Algeria, Armenia, Guam and Serbia. The $200 free-shipping threshold does not apply to this group.

Customs, duties and taxes

Duties and taxes are shown and collected at checkout where Shopify supports collection for the destination. If a charge is not collected at checkout, the recipient is responsible for customs duties, import taxes, brokerage and clearance fees charged by the destination country. These charges are separate from the shipping fee.

Tracking and delays

We email tracking information when the order is dispatched. Delivery estimates can be affected by customs, carrier disruption, weather, address errors, payment review or other events outside our control. If tracking has not updated for an extended period, contact support@gentleherd.com.