Gentle Herd / Contact Gentle Herd
Personal Care · Client Services

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Questions about fit, fibers, orders or returns are welcome. Share the details you have and our client team will take it from there.

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Contact Gentle Herd

Our Client Services team can help with product information, sizing, orders, delivery, returns and aftercare.

Customer support

Email: support@gentleherd.com
Phone: 210-426-0408
Service time: Monday to Friday, 9:00am–6:00pm (UTC+8)

Business contact address

Room 2-204, Building 4, Zone 1, Yinchuan Comprehensive Bonded Zone
Yinchuan City Ningxia 750000
China

For order questions, please include your order number. Never send a full payment-card number, PayPal password or account password by email.

Returns facility (Overseas Warehouse)

5th Floor, No. 6, Lane 4, Guanlingtou Street, Caibian Village, Dalang Town, Dongguan City, Guangdong Province, China

Important: This facility accepts authorized returns only. Do not send a parcel to this address or to the sender address printed on your package before receiving written return instructions from Client Services.

Send a note

A little context helps us answer beautifully.

For fit questions, include the product name and what you are noticing. For an order, include the order number—but never send full payment-card details or account passwords.

By sending this form, you agree that we may use the information to respond to your request.

At your service

Considered care,
before and after purchase.