Frequently Asked Questions
What payment method do you accept?
At the time of this update, checkout displays PayPal. See our Payment Methods page. The checkout page is authoritative if available methods change.
When will my order ship?
Processing takes up to 3 business days after payment and order confirmation. Standard transit is 7–15 or 7–20 business days depending on the destination group in our Shipping Policy.
Do you offer free shipping?
Orders over $200 receive complimentary standard shipping only in the destination groups where the Shipping Policy says the threshold applies. Other destinations have a fixed fee.
How do I return an item?
Email support@gentleherd.com within 28 days after delivery and wait for authorization. Do not send the parcel to the sender address or returns facility before receiving instructions. See the Return & Refund Policy.
How can I contact you?
Contact Gentle Herd by email at support@gentleherd.com or phone at 210-426-0408. Service time: Monday to Friday, 9:00am–6:00pm (UTC+8).
Business information
Business address: Room 2-204, Building 4, Zone 1, Yinchuan Comprehensive Bonded Zone
Yinchuan City Ningxia 750000
China