RETURN & EXCHANGE

Return eligibility

You may request a return or exchange within 28 days after your order is delivered. To qualify, the item must be unworn, unwashed, undamaged and free from fragrance, alteration or signs of use. All original tags, protective materials, accessories and packaging must be included.

Final Sale items, gift cards, gifts with purchase and customized or altered items are not eligible for return or exchange unless they arrive damaged, defective or incorrect.

How to request a return

Email support@gentleherd.com within 28 days of delivery and include your order number, the item concerned and the reason for the request.
Wait for return authorization and the confirmed return instructions.
Use a trackable service and retain the receipt and tracking number until the return is completed.

Do not return an item to the sender address printed on the parcel. Parcels sent without prior authorization may be delayed, refused or returned to the sender.

Authorized returns facility (Overseas Warehouse)

5th Floor, No. 6, Lane 4, Guanlingtou Street, Caibian Village, Dalang Town, Dongguan City, Guangdong Province, China

This address is provided for transparency and accepts authorized returns only. Client Services will confirm the correct routing details for your return by email.

Return costs

If an item is damaged, defective or incorrect due to our error, Gentle Herd will bear the reasonable authorized return shipping cost. Please retain the shipping receipt and follow the reimbursement instructions provided by Client Services.

For fit, preference or other customer-initiated returns, the customer is responsible for return shipping, insurance, customs charges and related fees. Original shipping charges, customs duties and taxes are non-refundable unless required by applicable law or the return results from our error.

Inspection and refunds

After the authorized return arrives, we inspect it within 5 business days. We will email you whether the return has been approved or rejected. An approved refund is issued to the original payment method. We do not require a separate PayPal account for a refund.

After we issue the refund, banks and payment providers may take an additional 5–10 business days to post the credit. Processing time varies by financial institution.

Exchanges and cancellations

For another size or color, contact Client Services before returning the original item. Orders may be cancelled only before fulfillment begins; contact us as soon as possible and we will confirm whether cancellation remains available.