Return & Refund Policy

Last updated: August 20, 2026

Return window and condition

You may request a return or exchange within 28 days after delivery. The item must be unworn, unwashed, undamaged and free from fragrance, alteration and signs of use, with original tags, protective materials and packaging included.

Items marked final sale, or items customized or altered at a customer’s request, are not eligible unless they arrive damaged, defective or incorrect.

How to request a return

Email support@gentleherd.com within 28 days and include your order number, item and reason.
Wait for written authorization and the confirmed return instructions.
Use a trackable service and keep the receipt and tracking number.

Do not return a parcel to the sender address printed on the package. A return must be authorized first; unauthorized parcels may be delayed, refused or returned.

Authorized returns facility (Overseas Warehouse)

5th Floor, No. 6, Lane 4, Guanlingtou Street, Caibian Village, Dalang Town, Dongguan City, Guangdong Province, China

Client Services will confirm the correct routing details by email. This address accepts authorized returns only.

Who pays return costs

If an item is damaged, defective or incorrect due to our error, Gentle Herd will bear the reasonable authorized return shipping cost. For fit, preference or other customer-initiated returns, the customer is responsible for return shipping, insurance, customs charges and related fees. Original shipping charges and import charges are non-refundable unless required by applicable law or the return results from our error.

Inspection and refund timing

After an authorized return arrives, we inspect it within 5 business days and email the decision. An approved refund is issued to the original payment method within 5–7 business days. Your bank or payment provider may take an additional 5–10 business days to post the credit. We do not require a separate PayPal account for a refund.

Exchanges and cancellations

For another size or color, contact Client Services before returning the original item. Orders may be cancelled only before fulfillment begins; contact us as soon as possible and we will confirm whether cancellation remains available.