Return and Exchange Policy

We accept full refunds or exchanges within 28 days of purchase free of charge. After this period, please contact us via Email ([email protected]) and state your reason for refund or exchange, and we will try our best to accommodate you.

*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.

Requirements for returns or exchanges:

•    Please Email us before you do return and exchange.

•    Please provide the return tracking number of the receipt.

•    Your item must be unworn—no signs of wear or damage. Please do not wash it.

•    Keep original packaging in the same condition as when you received it. Include all tags and boxes.

•    An email to [email protected] with the original receipt and return tracking number

•    The item must be in its original state – no signs of wear, wash, or damage.

•    The item must be in original packaging with all tags.

•    Gentle Herd doesn’t accept return or exchange when the pieces:

•    Final Sale or Markdown Sale Items

•    Worn items or items damaged due to normal wear.

•    No original packaging.

We will not accept a return or exchange when:

•    The item is on sale or final markdown

•    The item is worn or damaged

•    There is no original packaging

Please note: Gentle Herd reserves the right to reject any returning products that do not comply with the above-stated return policy. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

Please follow the steps in the Email we send to you to do a return and exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and it can take up to 5 business days to process it, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. The processing time will depend on your financial institution.

If you haven’t received a refund yet:

•    Please first recheck your financial institution account.

•    Then contact your financial institution. There is often some processing time before a refund is posted.

 

Return and Exchange Policy

We accept full refunds or exchanges within 28 days of purchase free of charge. After this period, please contact us via Email ([email protected]) and state your reason for refund or exchange, and we will try our best to accommodate you.

*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.

Requirements for returns or exchanges:

•    Please Email us before you do return and exchange.

•    Please provide the return tracking number of the receipt.

•    Your item must be unworn—no signs of wear or damage. Please do not wash it.

•    Keep original packaging in the same condition as when you received it. Include all tags and boxes.

•    An email to [email protected] with the original receipt and return tracking number

•    The item must be in its original state – no signs of wear, wash, or damage.

•    The item must be in original packaging with all tags.

•    Gentle Herd doesn’t accept return or exchange when the pieces:

•    Final Sale or Markdown Sale Items

•    Worn items or items damaged due to normal wear.

•    No original packaging.

We will not accept a return or exchange when:

•    The item is on sale or final markdown

•    The item is worn or damaged

•    There is no original packaging

Please note: Gentle Herd reserves the right to reject any returning products that do not comply with the above-stated return policy. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

Please follow the steps in the Email we send to you to do a return and exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and it can take up to 5 business days to process it, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. The processing time will depend on your financial institution.

If you haven’t received a refund yet:

•    Please first recheck your financial institution account.

•    Then contact your financial institution. There is often some processing time before a refund is posted.

 

Return and Exchange Policy

We accept full refunds or exchanges within 28 days of purchase free of charge. After this period, please contact us via Email ([email protected]) and state your reason for refund or exchange, and we will try our best to accommodate you.

*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.

Requirements for returns or exchanges:

•    Please Email us before you do return and exchange.

•    Please provide the return tracking number of the receipt.

•    Your item must be unworn—no signs of wear or damage. Please do not wash it.

•    Keep original packaging in the same condition as when you received it. Include all tags and boxes.

•    An email to [email protected] with the original receipt and return tracking number

•    The item must be in its original state – no signs of wear, wash, or damage.

•    The item must be in original packaging with all tags.

•    Gentle Herd doesn’t accept return or exchange when the pieces:

•    Final Sale or Markdown Sale Items

•    Worn items or items damaged due to normal wear.

•    No original packaging.

We will not accept a return or exchange when:

•    The item is on sale or final markdown

•    The item is worn or damaged

•    There is no original packaging

Please note: Gentle Herd reserves the right to reject any returning products that do not comply with the above-stated return policy. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

Please follow the steps in the Email we send to you to do a return and exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and it can take up to 5 business days to process it, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. The processing time will depend on your financial institution.

If you haven’t received a refund yet:

•    Please first recheck your financial institution account.

•    Then contact your financial institution. There is often some processing time before a refund is posted.