FAQs 

Placing an Order

Do I need an account to place an order?

No, you do not need to have an account to place an order on our website. However, it is recommended to make an account to check and manage your order status during the delivery process.

How would I know which size to choose?

You can easily find your garment size from an international sizing chart provided on the website.

Can I cancel or modify my order?

You can cancel or modify an order within 24 hours from purchase by contacting [email protected].

What are my payment method options?

You can quickly pay through a Visa card, Master card, or PayPal.

How can I have a receipt and track of my order?

After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.

Can I add items to my order after purchase?

Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected].

 Shipping & Delivery

When will I receive my package?

It takes 3 business days to process your order and then 7-14 business days for delivery.

Do you offer free international shipping?

Yes, orders above $199 have free shipping*.

*Free shipping is not available for every country. Please refer to the Shipping Country Chart on the  Shipping Policy page.

How can I keep track of my order?

After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.

Are duties and taxes included?

•    North America

All duties and taxes are included in the price shown on the item page.

•    The United Kingdom and EU countries.

The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.

•    Other international shipments

All Duties and taxes are calculated and paid before check out and delivery.

Which countries do we deliver to?

Please check our Shipping Country List on our Shipping Policy page.

 Returns & Exchanges

How do I return or exchange an item?

We accept exchanges or returns on most items within 28 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason.

*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.

When will I receive my refund?

After we receive the item back, we check the piece according to our Return Policy Approval Process. After inspection, we will notify you via Email whether or not the item qualified for a refund. If yes, the refund will be made via the original payment method within 5-7 business days.

Please feel free to contact us via [email protected] for any further inquiries.

Price Match Policy

We do not offer a price match for purchases made during the end-of-the-year sale (October 1st – December 31st). Other than that period, we will refund the price difference for items matched within 15 days. We are confident in our ability to provide high-quality garments at affordable prices. On your side, please make sure you input the correct discount code to maximize your savings.

 

FAQs 

Placing an Order

Do I need an account to place an order?

No, you do not need to have an account to place an order on our website. However, it is recommended to make an account to check and manage your order status during the delivery process.

How would I know which size to choose?

You can easily find your garment size from an international sizing chart provided on the website.

Can I cancel or modify my order?

You can cancel or modify an order within 24 hours from purchase by contacting [email protected].

What are my payment method options?

You can quickly pay through a Visa card, Master card, or PayPal.

How can I have a receipt and track of my order?

After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.

Can I add items to my order after purchase?

Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected].

 Shipping & Delivery

When will I receive my package?

It takes 3 business days to process your order and then 7-14 business days for delivery.

Do you offer free international shipping?

Yes, orders above $199 have free shipping*.

*Free shipping is not available for every country. Please refer to the Shipping Country Chart on the  Shipping Policy page.

How can I keep track of my order?

After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.

Are duties and taxes included?

•    North America

All duties and taxes are included in the price shown on the item page.

•    The United Kingdom and EU countries.

The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.

•    Other international shipments

All Duties and taxes are calculated and paid before check out and delivery.

Which countries do we deliver to?

Please check our Shipping Country List on our Shipping Policy page.

 Returns & Exchanges

How do I return or exchange an item?

We accept exchanges or returns on most items within 28 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason.

*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.

When will I receive my refund?

After we receive the item back, we check the piece according to our Return Policy Approval Process. After inspection, we will notify you via Email whether or not the item qualified for a refund. If yes, the refund will be made via the original payment method within 5-7 business days.

Please feel free to contact us via [email protected] for any further inquiries.

Price Match Policy

We do not offer a price match for purchases made during the end-of-the-year sale (October 1st – December 31st). Other than that period, we will refund the price difference for items matched within 15 days. We are confident in our ability to provide high-quality garments at affordable prices. On your side, please make sure you input the correct discount code to maximize your savings.

 

FAQs 

Placing an Order

Do I need an account to place an order?

No, you do not need to have an account to place an order on our website. However, it is recommended to make an account to check and manage your order status during the delivery process.

How would I know which size to choose?

You can easily find your garment size from an international sizing chart provided on the website.

Can I cancel or modify my order?

You can cancel or modify an order within 24 hours from purchase by contacting [email protected].

What are my payment method options?

You can quickly pay through a Visa card, Master card, or PayPal.

How can I have a receipt and track of my order?

After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.

Can I add items to my order after purchase?

Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact [email protected].

 Shipping & Delivery

When will I receive my package?

It takes 3 business days to process your order and then 7-14 business days for delivery.

Do you offer free international shipping?

Yes, orders above $199 have free shipping*.

*Free shipping is not available for every country. Please refer to the Shipping Country Chart on the  Shipping Policy page.

How can I keep track of my order?

After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.

Are duties and taxes included?

•    North America

All duties and taxes are included in the price shown on the item page.

•    The United Kingdom and EU countries.

The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.

•    Other international shipments

All Duties and taxes are calculated and paid before check out and delivery.

Which countries do we deliver to?

Please check our Shipping Country List on our Shipping Policy page.

 Returns & Exchanges

How do I return or exchange an item?

We accept exchanges or returns on most items within 28 days of purchase free of charge. We do not accept returns after this period. Please contact us via [email protected] if you require an exchange or return, along with the reason.

When will I receive my refund?

After we receive the item back, we check the piece according to our Return Policy Approval Process. After inspection, we will notify you via Email whether or not the item qualified for a refund. If yes, the refund will be made via the original payment method within 5-7 business days.

Please feel free to contact us via [email protected] for any further inquiries.

Price Match Policy

We do not offer a price match for purchases made during the end-of-the-year sale (October 1st – December 31st). Other than that period, we will refund the price difference for items matched within 15 days. We are confident in our ability to provide high-quality garments at affordable prices. On your side, please make sure you input the correct discount code to maximize your savings.